CUE Server SaaS
Cloud service for CUE Solution
Description
Our smart and intuitive navigation, reservation, administration & analytics software named CUE Solution is now available as a cloud platform. It can be licensed/purchased on a subscription basis and can be centrally hosted if wanted. All this with a high-security policy, flexibility, and guaranteed user-friendliness.
The cloud service annual fee includes:
Cloud platform for https://cue.atlassian.net/wiki/spaces/PRODUCTS/pages/493748231
Service-Level Agreement SLA 99.4 uptime/availability
8 hours response in working period / Monday through Friday (8:00 – 17:00 CET/CEST)
Next working day response outside the working period
Helpdesk system, records of requirements, and consultancy
Server maintenance
24/7 server & application monitoring
Backup checks
Server & security updates
Events checks and logs
Performance optimization
Server applications update
Licensed on a subscription basis.
What is needed for SaaS deployment
URLs a DNS records
To deploy the system, we need the following four URLs and DNS records for them:
Front-end application | Description | Example |
|---|---|---|
https://cue.atlassian.net/wiki/spaces/PRODUCTS/pages/494403631 | Frontend application for central administration. | touchone-admin.contoso.com |
https://cue.atlassian.net/wiki/spaces/PRODUCTS/pages/587497531 | Front-end application for indoor navigation (wayfinding) | touchone-navi.contoso.com |
| Reservation front-end application. | touchone-assist.contoso.com |
touchONE-api | URL for passing data between the server and frontend applications. | touchone-api.contoso.com |
On request, it is possible to use our touchone.online domain, e.g. as follows:
contoso-admin.touchone.online
contoso-navi.touchone.online
contoso-assist.touchone.online
contoso-api.touchone.online.
In this case we will arrange DNS records and certificates ourselves without your assistance.
DNS records will need to be set to the IP address of the appropriate server, whose IP address we will provide you with.
Note: contoso is name of a fictional company used in these examples only.
SSL certificates
To run a secure website, you need to sign the website with SSL certificates issued by a public and trusted certificate authority.
As standard on our SaaS, we deploy Lets Encrypt (LE) SSL certificates with automatic renewal. To issue LE certificates, you just need to have working DNS records on our server and we will take care of everything else.
If LetsEncrypt certificates do not suit you and you would like to have the certificates signed by some other certificate authority you use, you can get the certificates yourself, and we will upload them to your server. We use a standard Microsoft IIS server and can use all standard IIS-compatible methods to set up certificates, e.g. direct certificate upload including private key, certificate issuance based on Certificate Signing Request, etc.
License keys
To set up a SaaS instance, you need to order the appropriate licenses, at least a license for CUE Admin. The licenses will be used to generate the license keys needed for the initial installation.
Notes
The price for deployment is not included in the price of licenses and is always calculated individually for a specific project.
For more information on how to deploy CUE Solution as a SaaS, please contact sales@cuesystem.com.
Required licenses
License type | Product code | Description |
|---|---|---|
CUE Solution SaaS | CS0622-100 | Cloud service annual fee - up to 100 resources/accounts/POI |
CUE Solution SaaS | CS0622-300 | Cloud service annual fee - up to 300 resources/accounts/POI |
CUE Solution SaaS | CS0622-500 | Cloud service annual fee - up to 500 resources/accounts/POI |
CUE Solution SaaS | CS0622-501+ | Cloud service annual fee - over 500 resources/accounts/POI |